Refund and Return Policy for KAWS One For Sale
We appreciate your interest in our products and understand that sometimes items need to be returned or refunded. Our policy is designed to provide a transparent and customer-friendly process while ensuring the quality and integrity of our products.
Return Policy
- Time Frame: Returns must be initiated within 14 days of receiving your item.
- Condition of Items: Items must be returned in their original condition, including packaging, documentation, warranty cards, manuals, and accessories. Any items returned in a damaged or used condition may not be eligible for a full refund.
- Custom and Limited-Edition Items: Due to the unique nature of custom and limited-edition items, these sales are final and cannot be returned unless they arrive damaged or defective.
How to Initiate a Return
- Contact Us: To initiate a return, please contact us with your order number and reason for the return.
- Approval: We will review your request and, if approved, will provide instructions for returning your item.
- Shipping: Customers are responsible for the return shipping costs unless the item is being returned due to damage or a mistake on our part.
Refunds
- Processing: Refunds will be processed within 7-14 business days upon receipt and inspection of the returned item.
- Form of Refund: Refunds will be issued to the original payment method used at the time of purchase.
- Restocking Fee: A restocking fee of 10% may apply to certain items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund and cover any shipping costs.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
Customer Service
Our customer service team is available to assist you with any questions or concerns. Please email us for assistance.